CEC offers a 100% satisfaction guarantee on all products. Books may be returned for refund or credit, excluding shipping. Audiotapes, videotapes, DVDs and CD-ROMS may be returned for refund or credit, excluding shipping, if unopened. If damaged, a replacement copy will be mailed to you at no charge.
Returns must be sent via UPS and must be accompanied by an invoice number, order number, or a copy of the original packing slip. Please address returns to: Council for Exceptional Children, 2900 Crystal Drive, Suite 1000, Arlington, VA 22202-3557, ATTN: Book Returns.
Returns from bookstores, school districts, universities, or corporate customers must be received within 60 days of the invoice date. A restocking fee of 25% is charged on all returns. All returns must be in resalable condition as determined by our Order Fulfillment Department. Credit memos will be issued for returns. All returns must include an invoice number, order number, or a copy of the original packing slip.